INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

On Which Conditions Are Returns Applicable?

Only wrong, damaged, defective product(s) or product(s) with missing parts can be returned.

Are Shipping Fees Refundable If I Return My Product?

The customer can return a wrong, damaged, defective, or missing part / incomplete product.

If the order is not delivered or lost in transit, a refund will be issued.

Please refer to the shipping policy and our customer service for further details.

How Do I Keep Track Of My Order?

You can track your order with the help of a “Track order link” that you will receive in your order confirmation mail/SMS.

You can click on ‘Track Order’ option available at the bottom of the page to track orders on our website.

App users can view the ‘track order’ option available on the menu icon. Feel free to contact our support team for further assistance.

Do I Need To Pay Any Extra Amount For Customs After Placing An Order?
  • If customs have been paid upfront: The customer does not have to pay anything at the time of delivery and if any amount is charged by the courier company, please contact our customer support for assistance.
  • In the case that customs, duties, and taxes are not charged upfront. The customer will need to pay these charges at the time of the delivery.
What Methods Of Online Payment Are Accepted In Different Countries?

Below are the common payment options.

  • PayPal
  • Cash App
  • Zelle
  • Crypto

Other payment options can be found at the bottom of the website

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS