Refund and Returns Policy

We always try our best to send you the products you ordered in good condition. Please check if the item you ordered is correct when you receive it. Unfortunately, we can’t accept returns unless the product is defective.

If, by chance, the product has a defect or is damaged during delivery, please let us know by emailing us at sales@buytopchem.com

Here are some important points to keep in mind for a smooth experience:

• We’ll do our best to replace any damaged or defective products. If we can’t replace it, we’ll process a refund.

• Some items, once purchased on buytopchem.com, cannot be returned or refunded unless they are damaged or defective. Please inform us by email within a specific period if you receive a damaged or defective product.

• Please don’t accept any packages that look damaged or tampered with. If you do, return the product to the delivery person right away.

• Let us know within 48 hours if you receive the wrong product, a damaged product, or a product with a manufacturing defect. Claims made after 48 hours won’t be considered.

If you have any concerns, email us at sales@buytopchem.com, providing a detailed description of the issue. Including photos or a short video will help us solve the problem faster.

We’ll investigate the issue and provide a solution. Only send the product back after we authorize the return. Products sent without authorization won’t be accepted or refunded.

Refunds will be processed within 15 working days and will be credited to your bank account using the same payment method. Please note that any delays from the bank/credit card issuer/payment gateway are beyond our control.

We appreciate your understanding and cooperation.